COMMISSION INFORMATION

Lady of Glass offers custom stained-glass commissions designed through a clear, organized, and fully documented process. All communication for commissions is handled exclusively through email to ensure accurate records of measurements, design notes, approvals, and shipping details. This written format protects the integrity of your project and ensures every detail is captured.

Communication Policy

All commission discussions take place through email. This allows for:

A complete written record of measurements and specifications

Clear documentation of design requests and revisions

Organized tracking of photos, inspiration images, and reference materials

Accurate quoting and approval steps

Email communication ensures that every detail of your custom piece is preserved and easily referenced throughout the design and fabrication process.

Initial Consultation

During the initial consultation, we will discuss:

Your measurements and installation needs

Photos of the space or inspiration images

Design preferences, motifs, and color palettes

Any specific requests or functional requirements

Your ideal budget range

This information helps determine the scope of the project and guides the design phase.

Design Deposit

Once a general design direction is agreed upon, a non‑refundable $100 design deposit is required to begin the formal design process. This deposit:

Reserves your place in the schedule

Covers the time spent creating your custom design

Is applied toward the final cost of your commission

Design Phase

After the design deposit is received, the design phase begins. This includes:

Creation of an initial digital design draft

Up to two revision sessions to refine the design

A final digital design will be emailed to you for approval. This ensures the piece reflects your vision before fabrication begins.

Final Approval & Payment

Once the final design is approved, a contract will be signed and the remaining balance of the commission (minus the $100 deposit) is due in full. Payment must be completed before fabrication begins.

Fabrication Timeline

Most commissions take approximately 6 weeks to complete. However, timelines may vary depending on:

Size and complexity of the design

Material availability

Current studio schedule

A more accurate timeline will be provided once your individual project details are finalized.

Shipping & Delivery

Shipping is included in the final price of your commission. You will receive an itemized breakdown of all shipping-related costs, which may include:

Packaging materials

Freight charges

Full-value shipping insurance

Crating for Large Panels

Large stained-glass panels are shipped in custom-built wooden crates to ensure safe transport. These crates are designed to protect the artwork from impact, vibration, and environmental changes during transit.